Common Questions About Legal Terms and Your Rights
Go to your account settings and select 'Close Account'. We stop processing activity immediately and freeze your wallet. You can withdraw any balance before closure. Historical records stay on file for seven years to comply with law, but you cannot reopen that account.
Yes. Email our legal support team with your request, and include your account ID and registered email. We send you all data we hold (profile, transactions, deposits, withdrawals) within seven business days in a readable format.
We may suspend your account if we detect fraud, terms violation, money-laundering signals, or if you breach our gameplay rules. You'll receive a message explaining the reason. Most suspensions are temporary; serious breaches may be permanent.
Deposits you make via DANA, OVO, GoPay and QRIS remain your funds until you use them on gameplay. Winnings are subject to account-balance rules and withdrawal verification. Neither deposits nor payouts carry a third-party guarantee beyond our processing commitment.
Contact our support team within 14 days of the transaction, providing your account ID, date and amount. We investigate and respond within seven business days. If the dispute involves your payment provider, we forward details to them for resolution.
Account access and gameplay eligibility depends on local law. We serve players in regions where we can legally operate. Your location is checked at signup; if you're outside a supported area, account creation will be blocked or restricted.
We retain your complete transaction history (deposits, withdrawals, gameplay activity) for seven years from the date of each transaction. After that period, you can request deletion. Historical data is kept for regulatory compliance and fraud prevention.
