Privacy Policy Questions & Answers
Personal data is deleted within 30 days of closure. Transaction records are retained for up to three years where local law permits, for tax and fraud-prevention purposes. You can request immediate deletion by contacting our support team via email or live chat.
No. We do not store full payment details. Your bank processes the transaction securely. We keep only a reference to confirm the deposit or withdrawal was completed. Your wallet provider (DANA, OVO, GoPay or QRIS) handles the rest.
Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We compile a full report of your profile information, gameplay history and payment records within five business days.
Use our live chat (available 24/7 in your lobby) or email our compliance team. Include your account number and describe your request. We respond within five business days with full details and next steps.
Yes. We use cookies to keep you logged in and remember your game preferences. Analytics cookies show us how you navigate the lobby so we can improve it. You can disable non-essential cookies in your account Settings menu anytime.
We monitor accounts 24/7 for suspicious activity. If we detect unauthorized access, we notify you immediately via email and account alert, reset your password and freeze withdrawals until verified. We also report incidents to relevant authorities where law requires it.
No. We never sell your personal data. We share information only with payment processors and fraud-detection partners to process your transactions and prevent abuse. Those partners are bound by confidentiality agreements.
